Privacy Statement
This privacy statement applies to citizens and permanent legal residents of the European Economic Area and Switzerland.
In this privacy statement, we explain what we do with the data we obtain about you through https://escapethebox.es. We recommend that you read this statement carefully. In our processing, we comply with privacy legislation requirements. This means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this through this privacy statement.
- we aim to limit our collection of personal data to only the personal data necessary for legitimate purposes;
- we first ask for your explicit consent to process your personal data in cases where consent is required.
- we take appropriate security measures to protect your personal data and also require the same from parties processing personal data on our behalf;
- we respect your right to access, rectify, or delete your personal data upon request.
If you have any questions or want to know exactly what data we hold about you, please contact us.
1. Purpose, Data, and Retention Period
We may collect or receive personal information for a number of purposes related to our business operations, which may include the following:
1.1 Contact – By phone, mail, email, and/or website forms
For this purpose, we use the following data:
- First and last name
- Email address
- Phone number
The basis on which we may process this data is:
Retention period
We retain this data after the service has ended for the following number of months: 24
1.2 To support services or products a customer wants to purchase or has purchased
For this purpose, we use the following data:
- First and last name
- Phone number
- Email address
The basis on which we may process this data is:
Retention period
We retain this data after the service has ended for the following number of months: 24
1.3 Payments
For this purpose, we use the following data:
- First and last name
- Email address
- Phone number
The basis on which we may process this data is:
Retention period
We will retain this data until the service is canceled.
2. Sharing with Other Parties
We only share or disclose this data with data processors for the following purposes:
Data Processors
Name: ESCAPEUP EXPERIENCES S.L.
Country: Spain
Purpose: Reservations
Name: FareHarbor B.V.
Country: Netherlands
Purpose: Reservations
3. Cookies
Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.
4. Disclosure Practices
We disclose personal information if required by law or a court order, in response to a law enforcement agency, to the extent permitted by other legal provisions, to provide information, or for an investigation into a security-related matter.
If our website or organization is acquired, sold, or involved in a merger or acquisition, your data may be disclosed to our advisors and potential buyers and will be transferred to the new owners.
We have a Data Processing Agreement with Google.
We block the inclusion of full IP addresses.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse and unauthorized access to personal data. This ensures that only necessary individuals have access to your data, that data access is protected, and that our security measures are regularly reviewed.
6. Third-Party Websites
This privacy statement does not apply to third-party websites linked on our site. We cannot guarantee that these third parties handle your personal data reliably or securely. We recommend reading the privacy statements of these websites before using them.
7. Changes to This Privacy Statement
We reserve the right to amend this privacy statement. It is recommended that you review this privacy statement regularly to stay informed of any changes. Additionally, we will actively inform you whenever possible.
8. Access and Modification of Your Data
If you have any questions or wish to know what personal data we hold about you, please contact us. You can reach us using the following information. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained.
- Right of access: You have the right to access the personal data we have about you.
- Right to rectification: You have the right to complete, correct, delete, or block your personal data whenever you wish.
- If you have given us consent to process your data, you have the right to revoke this consent and have your personal data deleted.
- Right to data portability: You have the right to request all your personal data from the controller and transfer it in full to another data controller.
- Right to object: You may object to the processing of your data. We comply unless there are justified reasons for processing.
Please make sure to always clearly indicate who you are, so we can ensure that we do not modify or delete data belonging to the wrong person.
9. Filing a Complaint
If you are not satisfied with how we handle or process your personal data, you have the right to file a complaint with the Data Protection Authority.
10. Contact Information
Escape Box A3J S.L.
C/ Covarrubias 22, 2º Izda.
28010 – Madrid
Spain
Website: https://escapethebox.es
Email: info@escapethebox.es
Phone number: 685826733