INFORMATION
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What's THE BOX?
It is a live game where your team must escape from a room in 60 or 90 minutes (depending on the room)
To do so, you will need to find clues, decipher riddles, and overcome challenges using your logic, observation, and teamwork.
At The Box, each room is a different adventure, with various themes and challenges.
You can choose the one you like the most!
How many people can play?
Our games are designed for teams of 2 to 6 players, although in some rooms up to 7 can play.
Keep in mind that the difficulty depends on the number of players: with more minds, escaping is usually easier.
What's the game duration?
Depending on the room you choose, you will have 60 or 90 minutes to escape.
Before the game, there is a brief introduction, and afterwards we love hearing about your experience while we take a souvenir photo.
How can I make a BOOKING?
You can book a room in the BOOKINGS section of our website.
Once you choose the desired date and time for the game you want to play, you will be able to fill out a form with your contact details and the number of players.
Please note that bookings close one hour before the start of the game.
If you have any issues, contact us at 685 82 67 33.
What are the PRICES?
Prices vary depending on the room; you can check them in the BOOKINGS section
Online bookings must be paid in advance by card through our website.
If the number of players changes on the day of the game, the price will be adjusted at the venue based on the participants who attend. At our venue, we accept payment by CARD and CASH
Don’t forget to check our PROMOTIONS section to enjoy benefits, gifts, and discounts.
Can I CHANGE or CANCEL my booking?
To cancel or change a booking more than 24 hours in advance, please contact us at [info@escapethebox.es](mailto:info@escapethebox.es) or 685 82 67 33
With less than 24 hours before the start of the game, we will only accept date changes.
With less than 12 hours in advance, no changes or refunds are allowed.
Can children play?
Of course, children of any age are welcome AS LONG AS they are accompanied if they are under 14 years old.
The rooms are designed for adults, so when playing with children, we recommend that adults take the lead in solving the puzzles and involve the kids in the game dynamics.
The ideal age to fully understand and enjoy the game is 14 and up.
If you would like to organize a session only for minors, ask us and we can offer the option of having our GAME MASTER inside the room to guide the game.
Are we really locked inside?
At the entrance, there is an emergency button to open the room door, although we do not recommend using it as it would break the atmosphere and adrenaline of the game.
We are also always monitoring in case any player feels unwell or wants to leave early.
What if we need help to escape?
If at any point during the game you get stuck, they will give you hints depending on how long you’ve been playing.
You can also ask for hints at any time if you wish.
Will it be just our group, or will there be more people?
In the room, you will only play with your group. No one else will enter the room at any time.
Do we need to arrive early?
It is very important to be punctual because if you arrive too early, you may have to wait outside for a few minutes until your room is ready.
What if we're late?
If you arrive more than 10 minutes late, you will still be able to enter, but we will start deducting time from your game and you will no longer have the full 60 minutes to escape. Under no circumstances do we offer refunds for late arrivals.
Can I ask for an invoice?
Yes, let us know on the day of the game or include it in the booking comments, and we will send it to you by email.
If I go by car, can I park in the area?
Our venues are not located in Madrid Central, so any vehicle with an environmental badge can access and park.
Please note that you must pay for regulated parking from Monday to Friday from 9:00 to 21:00, and on Saturdays from 9:00 to 15:00 (parking is free on Sundays). In green zones, the maximum time is 2 hours, and in blue zones, 4 hours.
We recommend arriving 15–20 minutes early to find a parking spot or going directly to one of the nearby parking garages.
What if we don't solve the room in time?
The story ends in a different way in each room.
But don’t worry, with the experience you’ve gained, you’ll surely be able to escape the next Escape Room!
Do we need a reservation to play?
It is always necessary to make a booking in advance.
We cannot accommodate any group that arrives at the door looking for an available game without a scheduled time.
If you need to book on very short notice, you can check availability by contacting us at 685 82 67 33.
Are there misleading clues?
There are decorative elements in the room that are not used for puzzles, but part of the game is figuring out which ones are actual clues.
Are there things we shouldn't touch?
However, there are some items in the room that are not part of any puzzle, such as the air conditioning remote, a board for taking notes, etc. But the Game Master will explain everything to you before the game.
Do we need to use strength at any point?
No, absolutely not. You only need to use brainpower.
If something doesn’t open or move easily, it means it is part of the set. It is never necessary to break or force anything. Keep in mind that another team will play after you and will need all the elements in the room to escape.
Can we enter with our phones?
It is not necessary and, as a general rule, we do not allow it so as not to spoil the game experience.
Bags, coats, and mobile phones can be left in lockers outside the room.
However, if you need it and let us know, you can bring it in without any problem.
Can pregnant women play?
It’s true that there are moments of tension during the game, so we may give your friend a heads-up beforehand (just to her), so she doesn’t get too overwhelmed—but nothing more than that.
Do you record the games in video?
No. Our system only works live and no video is recorded.
Can I prepare a surprise or a personalized event?
In our rooms, we have music, a projector, and puzzles that we can personalize.
We have already hosted surprise BIRTHDAYS, COMPANY events, and even MARRIAGE proposals.
Call us at 685826733 or send us an email at [info@escapethebox.es](mailto:info@escapethebox.es) to tell us your idea and create the best experience for you.
What are the available languages to play?
Our rooms are adapted to be played in English or Spanish
The Game Masters will be happy to give you hints and tell you the story of the game in the language you prefer.
Is there a toilet in the venue?
Yes. And before the game, we will ask if anyone needs to use it to ensure there are no interruptions during the session.
Is there air conditioning and heating in the rooms?
Of course. We try to maintain an optimal temperature in the room so your brains are always working at full capacity!
Is your venue accessible for people with reduced mobility?
Not at the moment. Although there is a lift, our venue on Covarrubias Street is located on the second floor of an old building and the entrance has 4 steps to overcome. The venue on Esteban de Arteaga Street is at street level but contains stairs inside the room.
REVIEWS
Volveremos
La ambientación está muy lograda sin resultar agobiante, y el game master nos guió durante toda la experiencia con paciencia y una comunicación excelente.
Gracias por ofrecer este tipo de escape rooms en Madrid. ¡Gran trabajo!
Experiencia totalmente recomendable. Y el guía súper simpático.
Volveremos.
Realizamos el scape room de "el juego de Hex".
Fué una experiencia alucinante. Disfrutamos un montón, y mis hijas salieron contentísimas. El trato no podía haber sido mejor. Desde el primer contacto te meten ya en el papel,con una energía y motivación... En resumen un trato de 10!. Y una experiencia que aconsejo. Perfecta para familias con niños.
Enserio, merece muchísimo la pena. De los mejores escape room, se lo recomiendo a cualquiera que pase por Madrid.
Los puzles están muy bien integrados en la historia, lo que hace que no se sientan forzados. Sin duda, una experiencia muy inmersiva y divertida.
Te ayudan también para que puedas ir avanzando si ven que te atascas un poco. Las personas son muy amables y los puzzles del scape room son muy buenos. Ideal para disfrutar en familia o con amigos
Está muy bien ambientado, no es terror, pero estas continuamente en tensión. El actor es muy crack. Lo súper recomiendo. 👏🏼
10/10
Totalmente recomendado si queréis pasar un buen rato por Madrid en un escape room con temática de terror.
Eric nos cayó muy bien, nos metió en el mood al momento y la verdad que un 10 de 10
Nos vemos pronto Eric!!!
Eric fue nuestro GM y nos facilito la inmersión dentro del Escape.
Muy recomendable para hacer con amigos o familia.
Es divertidísimo y está súper bien montado. Todos los escenarios, los puzzles, la historia... Genial. Además todo con una coherencia y cohesión entre las pruebas muy llamativa. Y el aire retro, de videojuegos, pelis antiguas, etc... Una maravilla.
Queremos destacar sobre todo el game máster, OMKAR, que no sólo fue game máster, sino que es la primera vez que nada más entrar ya está metido en el papel, sin salir de él en ningún momento. Te explica las normas dentro de su papel, haciendo mucho más divertida la experiencia. Una pasada, la verdad. Muy divertido. Lo hace increíble y encima es majísimo. Un 10.
La recomendaré a todo el mundo.
Gracias 🩷
Sois un equipazo.
Gracias por el rato!!aunque nos hemos asustado un poco, pero salimos muy contentos con la experiencia.
La ambientación es una pasada, desde el primer momento te metes en la historia.
Nos sobraron 13 minutos, quizás tengan que poner las cosas mas difíciles 😜
Muy recomendable!!
Entre el precio y las reseñas publicadas, nos decidimos rápidamente por esta marca.
¡No nos decepcionó! La bienvenida fue genial desde el momento en que tocamos el timbre frente al edificio.
Las explicaciones fueron fantásticas. Y luego la sala... ¡Nos encantó! Algunos sustos repentinos, puzles bien diseñados y originales.
Tras haber jugado más de 80 juegos, siempre disfrutamos descubriendo este tipo de lugares.
Lo recomiendo encarecidamente tanto a principiantes como a jugadores experimentados.
Probamos la sala de terror, pero la página web indicaba claramente: sin actores.
Es muy útil mencionar esto porque algunas personas no se atreven a probarlas por esta razón.
Gracias de nuevo a Enrique. Tu acento inglés era muy británico e inestable.
Así que volveremos mañana porque nos encantó el ambiente.
El host una maravilla de buen chico.
Muy buena experiencia, volveremos !
Además recibimos una atención perfecta, ya que llamamos con muy poco tiempo y en 15 minutos ya lo tenian todo preparado.
La experiencia fue terroríficamente divertida y nos quedamos con ganas de mas!! Muchas gracias!!
El trato por parte de Diego fue excelente!
Repetiremos sin duda!!!