Frequently Asked Questions
What is the Box ?
The BOX is a real life escape game where teams of three up to six players have to find and follow clues, solve puzzles and escape from a locked room using only logic and the power of teamwork. We encourage you to think outside the box! Rely on your brains and intuition. Discover the secrets that await you. Do not forget: the mind is the most powerful weapon.
Who is live escape game for?
Live escape game is fun for all: friends, colleagues, families, you name it! If you are looking for an alternative entertainment, something other than the usual bars, movies and the like, then live escape game is a sure bet. Come and check it out.
Why the box ?
How many people can play the game?
We designed our games for 3-6 people. But be aware, the difficulty depends on the number of the players. 6 people might be a little to overcrowded. If the team get stuck, we can help them, so 2 people probably will get more clues.
How long will the experience last?
You will spend around 60 minutes in the room (the maximum given time), however, a short briefing will be made before the game and we would love if, after your escape, you could share your experience with us while we take your photo. Please arrive on time. In case you are running late, please let us know.
Is there a specific age limit for team members?
In general there is no age limit, nevertheless, we found that the ideal group age is above 14. You are naturally welcome to bring along younger kids, but in this we case we need at least 1 team member to be older than 21, and we advise that the youngest member is at least 12 years old.
All this is fine, but I want to know more!
So, we´ll tell you more…
Each room escape is a mission: In the Museum Box your team will have to steal the golden brick and escape from the police in less than an hour and in The Haunted Box you will have to escape from the wrath of the evil spirit that resides in that haunted place. And, in the near future in The Temple Box your team will have to enter the ancient Mayan temple and find the lost treasure.
To accomplish the mission, your team will have to use observation skills, to find the clues, the logic in order to solve the riddles and all that working as a team.
Why as a team? I´m quite smart, I´m sure I could do it alone!
Sure you could, but our games are designed in a way that to escape you will need different skills and it would be highly unlikely that one person can do everything alone. Apart from pure logic, it requires skills such as lateral thinking, observation ad even being handy, so a team of 4 or 5 players would have better chances to accomplish he mission and it would be much more fun to share this experience with your friends.
Are we really locked inside?
No. You may exit the room whenever you want although we wouldn´t recommend it. Right next to the door there is an emergency button that unblocks the door without having to solve any riddles.
Are we alone?
Yes. In the room you will be playing only with your friends. Nobody else can enter during the game.
And if we need help?
This is why you have a Game-Master dedicated at your game. He or she will be always watching the game through cctv and if at any moment you get stuck he or she will help you with a hint. You don´t need to ask for hints because the Game-Master knows how the game goes and if you go slow he or she will make sure that you don´t lose too much time but you may also ask for hints at any moment if you want.
CCTV, Are you recording us?
No. Our system only works live and to make sure that no-one can record we have removed the hard-drives, so don´t worry about that.
Are there things that we can not touch?
No. Our games are designed so that the players can touch and manipulate all the elements in the room. Of course not everything is part of a riddle, there are decorative items as well as items that are there to facilitate the game such as a blackboard to take notes or the remote control of the air-condition to make sure you have the temperature you like but your Game-Master will explain everything before the game.
So… Do we have to come early to talk with the Game-Master?
No. You should come at the time of your reservation. We have taken into account the time needed for the briefing before and for commenting the game after. It is very important that you are punctual because if you come too early you may meet the previous team at the door and in hat case it´s possible that they will give you spoilers. And if you arrive late you could be the ones to do the spoilers to the next team. For this we ask for punctuality and that you don´t arrive more than 5 minutes early.
Is there a bathroom?
Yes. And before you start the game we will ask if anyone wants to use it to make sure we will have no interruptions during the game.
Is there air-conditioning and heating in the rooms?
Of course. We intent to ave an optimal temperature in our rooms so that the brains can operate at full capacity!
Are there fake clues?
No. there are no fake clues in our games to make you lose time. Nevertheless there are decorative items that are not part of any riddle, but part of the game is to distinguish the clues.
Can I use physical strength?
No, absolutely not. If something doesn´t move easily you don´t need to use brute force, you will only need you mental strength. If at any moment you wonder if you have to break of force something the answer will always be NO. Keep in mind that there will be another team playing after you and they will need all the items to accomplish the mission.
I like to run, jump, etc… May I?
We are sorry but no. This is not a game of physical activity, it is a mental challenge.
And If we don´t succeed?
It depends on the mission…
If the police gets you before you manage to steal the golden brick then surely escaping from jail will be an easy task with the experience you will have obtain in The Museum Box.
And if you don´t escape from the Haunted Box… the truth is that we don´t know. We listen to screams at night coming from inside but we never dare to enter!
In the case of the Temple things are simpler since our pilot will wait to bring you back no matter what but it will be a shame if you don´t retrieve the treasure…
We are a team of 8 fiends (or more) Can we play all together?
Unfortunately no. The number of players in each room is planned according to the puzzles and space available and it is very important to respect it. If you are 8 people or more you can book more than one game and play at the same time. Although the games are different we have a point system that takes into account the difficulty, the time, the hints and the number of players so that you can have a fair competition.
Can we play with kids?
Of course. Although our games are designed for adults all kids are welcome. It is possible that depending on their age maybe they will not understand all the riddles but they will have fun nevertheless. Kids less than 10 years old enter free of charge in our rooms but there can be no more than 2 kids that young because it will affect the flow of the game.
Can kids play alone?
It depends on their age.
Kids between 13 and 15 years old have to be acompanied by an adult at least 21 years old.
Minors older than 16 years old can play alone without any problem.
We are currently implementing an alternative version of The Museum Box for kids between 10 and 15 years old but we haven´t tested it sufficiently yet. Once ready we will announce it to our page and social networks.
One of our friends is pregnant. Can she play?
Of course. Our games don´t require any physical activity so there will be no problem. It is true that there are moments of tension during the games that the adrenaline rises and because of that we will advise your friend and only her before the game so that she will not get too emotional but that´s all.
Not everybody in my team can speak English. Will they be able to play?
Our games do not require any language skills so that everybody can participate. It is necessary though to have at least one member in the team that can speak Spanish or English so that you can communicate with your Game-Master.
Sounds great! How can I book?
It is very easy: find at the calendar the game you prefer at the time that you want and follow the steps to complete your booking. We will ask for your name, your telephone number and an email so that we can send you the confirmation of your booking. The number of players can be changed without any previous notice and the payment can be made in cash or with card after the game according to the number of players.
And how much does it cost?
The price depends on the umber of players. Under the Booking Calendar you will find the prices of our games and our offers.
And if something happens and we need to cancel?
No problem. We only ask that you let us know as soon as possible. We are one of te few escape-rooms that don´t ask for a deposit when you make a booking so it will cost you nothing to cancel but please let us know as soon as possible because for sure there is a team out there who would like to play and we also feel very bad when we are all ready waiting eagerly for the next game and the team doesn´t show up. It will be our pleasure to have you play with us on another occasion.
I still have some doubts, what should I do?
Contact us and it will be our pleasure to clarify any doubts you may have.